Flood
KEY FACTS ABOUT WATER AND FLOOD DAMAGE
Any number of events can cause water damage and all of them are impossible to predict. But with some practical steps you can take yourself, and a quick response from us, we can significantly minimise the extent of the damage.
If you have a leaking pipe, immediately turn the water off at the stopcock and drain the system. The stopcock is usually located under the kitchen sink. Do not turn on the central heating until the leak has been fixed and the system has been refilled.
In any event you should try to remove as much excess water as possible by using an aqua vac or towels, but please do not use a household vacuum to suck up water.
Clearly if the water is deep, call the fire brigade to have it pumped out. If water is running through light fittings, then turn off the power at the mains and call an electrician.
Try to remove any furniture from the affected area, but do not place outside. Saucers, tin foil, polystyrene blocks etc can be placed under wooden legs of furniture to prevent water being absorbed. Also, remove any rugs from fitted carpets as the colour may run. If the floor under carpets is polished wood or parquet then the carpets should be lifted. You should where possible, open as many doors and windows to help ventilate the property.
Finally, do not turn on any electrical appliances if you think they may have been affected by water.
THE DRYING PROCESS
The chart on the rightillustrates how drying takes place and gives approximate times for each stage of the process. The time taken to dry out a building thoroughly will vary and depends on several factors:
- The length of time the building has been exposed to water
- The amount of moisture that has been absorbed
- How deeply the walls and floors have been penetrated
- The types of materials used in construction
Following your call to C&N Fire and Flood Restoration we will carry out the following procedure:
A courtesy call to the customer within 30 minutes of being appointed.
Work commences - normally within 24 hours of being appointed.
Our technician will brief the customer on the processes involved and estimate the duration of the project.
All customers will be given an information leaflet and contact details for C&N Fire & Flood Restoration.
All items inventoried prior to removal.
A qualified technician will discuss the scope of the work involved with the claims adviser / loss adjuster and provide an estimate of the cost and duration of the project.
An estimate provided within 48 hours of the first visit.
A storage facility can be provided for contents until restoration is complete.
On completion, a customer satisfaction survey is sent to every property owner. In the case of water damages a certificate is issued guaranteeing the property is dry.
Our Emergency 24 Hour Telephone is 0800 881 8 9 10
243 Woodbrook L'derry BT48 8FH